Help Centre
Help and Support
Answers to the most common questions are below. If you need anything further, our team is a message away.
Frequently asked questions
How do I book an appointment?+
Find a professional through Discover or Search, open their profile, choose a service and an available time, and confirm. You’ll receive a confirmation by email.
Do I need an account to book?+
Yes — a free client account lets you manage your bookings, save your details, and leave reviews after your visit.
Can I cancel or reschedule?+
Open My Bookings from your client dashboard to view any upcoming appointment. From there you can cancel or request to reschedule. Cancellation windows are set by each business and shown at the time of booking.
How do payments work?+
There are no booking fees. Whether you pay online at checkout or in person at the salon, you pay exactly the price shown — nothing is added.
How do gift cards work?+
Gift cards can be bought through a business’s profile and are valid for 12 months from purchase. They can be redeemed in full or in part across one or more bookings until the balance runs out.
Can I leave a review?+
Yes, but only after a completed booking — this keeps reviews genuine and helpful for other clients.
How do special offers work?+
Businesses publish limited-time deals on our Offers page. Open a deal to see the details, savings and expiry, then book directly with the salon.
How do businesses join Turkan Abla?+
Any beauty or wellness business can sign up free from the Business login page. The Free plan covers 50 bookings a month and up to 5 team members, with no card and no time limit. Small business is £20 a month for unlimited bookings, an online shop, SMS reminders and lower commission; Big business is £35 a month for unlimited everything and the lowest commission of all.
Can a business add staff accounts?+
Yes — Free and Small business include up to 5 team members with their own logins, and Big business is unlimited, so each staff member can manage their own diary.
How do I contact support?+
Email support@turkanabla.com or use our contact page any time and our team will get back to you.
Payments
Payments are processed securely. Card details are handled by our payment provider and are never stored on our servers. Depending on the business, you may pay online at the time of booking — with no booking fee, so you pay exactly the price shown — or in person at your appointment, which never carries a platform fee. Any deposit or cancellation terms are shown before you confirm.
Still need help?
Reach our support team any time at support@turkanabla.com or via our contact page.